HP Deskjet 930cm Printer - problems with printouts

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problems with printouts

blank pages are printing

The printer may process pages containing no text or images if:

• One or both print cartridges is empty
• The vinyl tape is not removed from the print cartridge
• A fax is being printed

check the print cartridges

1.

Raise the printer’s top cover to view the Print Cartridge Status icons.

2.

Replace the print cartridge if it is empty.

3.

Remove the protective piece of vinyl tape if it is still attached to the print
cartridge.

save a facsimile (fax) file in graphic format

1.

Save the fax in a graphic format with a .tiff file name extension.

2.

Copy and insert the graphic in a word processing document.

3.

Save the document.

4.

Print the document in the word processing program.

See also:

replacing print cartridges

If you continue to have problems, contact

HP Customer Care

.

document is printed off-center or at an angle

1.

Verify that the paper is correctly placed in the In tray.

2.

Verify that the paper guides fit snugly against the paper.

3.

Reprint the document.

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parts of the document are missing or printed in the wrong
place

Follow these instructions to reset paper orientation, page size, print margins,
and other options:

1.

Open the file you want to print.

2.

Click

File

>

Page Setup

.

3.

Select the following options:

Page Size:

Appropriate size (select

Edit Custom Paper Sizes

to verify

that margins are set within the printable area.)

Scaling (%):

Appropriate percentage (verify that text and graphics are

correctly scaled)

Orientation:

Appropriate orientation

4.

Click

OK

.

5.

Click

File

>

Print

.

The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.

6.

Select

Paper Type/Quality

, then choose the following:

Paper Type:

Appropriate type

Print Quality:

Appropriate quality

7.

Select

Layout

, then choose the following:

Pages Per Sheet:

1 (Normal)

Print Both Sides:

Unchecked

8.

Click

OK

to print.

See also:

minimum printing margins

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printout does not reflect new print settings

The printer’s default settings may differ from the software application’s print
settings. Select the appropriate print settings within the application.

print quality is poor

Use one or more of the following methods to improve print quality:

1.

Verify the print cartridge status and replace empty print cartridges.

2.

Use media designed for HP Deskjet printers to improve print quality.

3.

Verify that media is loaded correctly with the print side down.

4.

Verify that you have selected the correct paper type and quality in the
PaperType/Quality option on the Page Setup screen.

5.

Select

Normal

or

Best

, rather than Draft, in the Paper Type/Quality

option in the Page Setup Screen.

6.

Align the print cartridges. Select the

Calibrate

panel on the hp deskjet

utility screen, then click the

Align

button.

7.

Decrease ink density or drying time.

a.

Click

File

>

Print

>

Paper Type/Quality

.

b.

Click the

Ink

tab.

c.

Use the sliders to adjust ink density and ink dry time.

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photos are not printing correctly

1.

Confirm that the photo media is placed in the In tray with the print side
down.

2.

Slide the photo media forward until it stops.

3.

Slide the paper guides snugly against the photo media and push in the
tray.

4.

Open the file you want to print.

5.

Click

File

>

Print

.

The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.

6.

Select

Paper Type/Quality

, then choose the following:

Paper Type:

Appropriate hp photo paper

Print Quality:

Best

,

then select

High Resolution Photo

for better print

quality

7.

Click

OK

to print.

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banners are not printing correctly

1.

Verify that the Out tray is raised.

2.

Verify that either

A4 Letter Banner

or

US Letter

is selected on the hp

deskjet 9xx Page Setup screen.

3.

Verify the paper position and type:
• Unfold and refold the paper when several sheets feed into the printer

at once.

• Confirm that the unattached edge of the banner paper stack is facing

the printer.

• Verify that the correct paper for banner printing is used.

If you continue to have problems, contact

HP Customer Care

.

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