HP Deskjet 930cm Printer - 3 Use the sliders to adjust ink density and ink drying time.

45

Getting Help When Things Go Wrong

4

Print quality is poor.

(continued)

You may have forgotten to
remove the vinyl tape from
the print cartridge.

Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page 30.

You may have the incorrect
“Image” setting in the

Color

panel of the

Print

dialog box.

Click the

Revert to Defaults

button in the

Color

panel of the

Print

dialog box. See

“Color” on page 11.

Your print cartridges may be
out of alignment.

If the color and black ink aren’t lining up on
the printed page, go to the

HP Deskjet Utility

located in the Utilities folder in your hard
drive’s main directory. Click the

Calibrate

tab,

then click the

Align

button. See “HP Deskjet

Utility” on page 27.

Banners aren’t

printing correctly.

You may have forgotten to
raise the OUT Tray Flap.

Make sure that the OUT Tray Flap is up.

You may have problems with
the paper.

• If several sheets feed into the printer

together, unfold and refold the paper.

• If paper doesn’t feed into the printer

correctly, be sure that the unattached edge
of the banner paper stack is toward the
printer (see page 23).

• If the paper creases going through the

printer, the paper might be unsuitable for
banner printing.

You may have forgotten to
select

Banner

in the printer

software.

Make sure you selected the paper size

U.S.

Letter Banner

or

A4 Banner

on the

Page

Setup

dialog box. See “Page Setup -

Controlling Page Layout” on page 7.

Is there a problem with your printout? continued

What is the problem?

Possible cause

To solve the problem…