Why won’t it print?
What is the problem?
Possible cause
To solve the problem…
No page came
out of the printer.
Power may be off or there
may be a loose connection.
1
- HP Deskjet 930cm Printer
- >
- Getting Help When Things Go Wrong
- >
- Troubleshooting Tips
- >
- Why won’t it print? continued
HP Deskjet 930cm Printer - Why won’t it print? continued
HP Deskjet 930cm Printer > Why won’t it print? continued
- Table of Contents
- Introduction
- Printing Basics
- Using Your Printer Software
- Using and Caring for Your Print Cartridges
- Print Cartridge Status
- 1 Insert a print cartridge if it is missing.
- 2 Remove and reinsert the existing print cartridge.
- 3 If there is still a problem, verify that the cartridge is an HP C6578 Series, easy reference nu
- 4 If the problem persists, replace the cartridge.
- 1 Insert a print cartridge if it is missing.
- 2 Remove and reinsert the existing print cartridge.
- 3 If there is still a problem, verify that the cartridge is an HP 51645 Series, easy reference nu
- 4 If the problem persists, replace the cartridge.
- Replacing Print Cartridges
- To replace a print cartridge:
- Warning
- Warning
- 6 Push the print cartridge firmly, straight down into the print cartridge cradle.
- 7 Close the cradle latch. When the latch is fully closed, you will hear a click.
- 8 Load plain white paper in the IN tray.
- 9 Close the top cover, then a calibration page will print.
- 10 If the Print Cartridge Status Light continues to blink after you install the new print cartrid
- Storing Print Cartridges
- Cleaning Print Cartridges
- When Do You Need to Clean?
- If You See Missing Lines or Dots
- If You See Ink Streaks
- Manually Cleaning the Print Cartridges and Print Cartridge Cradle
- Warning
- 3 Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up.
- 4 Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.
- 5 Clean the face and edges of the print cartridge as shown. Do NOT wipe the nozzle plate.
- 6 Inspect the cartridge for fibers on the face and edges. If fibers are still present, repeat the
- 7 Repeat the cleaning process for the other print cartridge.
- 1 Using clean, moistened swabs, wipe the underside of each wall of the cradle.
- 2 Repeat until no ink residue is seen on a clean swab.
- 3 Reinsert the print cartridges, then close the printer’s top cover.
- 4 Load white paper into the IN tray.
- 5 Reinsert the electrical power cord into the back of the printer.
- 6 Print a test page. Double-click the HP Deskjet Utility, icon in the Utilities folder on your ha
- Damage Resulting from Refilling the Print Cartridges
- Print Cartridge Status
- Getting Help When Things Go Wrong
- Troubleshooting Tips
- The printer software won’t install, what’s wrong?
- 1 Reinsert the CD and try again. If this doesn’t solve your problem…
- 2 Try inserting a CD that you know works. If that CD doesn’t work, you may need to replace your C
- 3 If other CD’s work but the printer software CD doesn’t, you may have a damaged CD. You can down
- 4 If you don’t have Web access, contact HP Customer Care. See page49, to locate the phone number
- 1 Make sure your printer is on and all connections are secure.
- 2 Close any virus protection programs that are running on your computer.
- 3 Uninstall your printer software. Insert the printer software CD into your computer, select Unin
- 4 If you have been using Apple’s QuickDraw GX software, turn it off. Your HP Deskjet printer is n
- Why won’t it print? continued
- 1 Make sure the power is on.
- 2 Make sure that all cable connections are secure.
- 1 Pull the paper out of either the IN tray or the OUT tray.
- 2 Press the Resume Button on the front of the printer.
- 3 If you were printing labels, make sure a label did not become unglued from the label sheet whil
- 4 If the paper jam has cleared, print your document again.
- 5 If the paper jam hasn’t cleared, open the Rear Access Door by turning the knob (counter-clockwi
- 6 Pull the jammed paper out of the printer, then replace the Rear Access Door.
- 7 Print your document again.
- 1 Lower the Fold-Up tray, and pull out the IN tray.
- 2 Slide out both of the paper guides.
- 3 Load paper and print your document.
- 1 Insert the Rear Access Door and engage lock.
- 2 Print your document again.
- 1 Check the amount of RAM and processor speed in your computer.
- 2 Free up some space on the computer’s hard drive. Having less than 100 MB of free space on your
- 1 Lift the printer cover and check the Print Cartridge status icons to make sure you are not out
- 2 If you are out of ink, replace the print cartridge. See “Replacing Print Cartridges” on page 30.
- 3 Print your document again.
- 1 Save the fax in a graphic format, such as TIFF.
- 2 Place it in a word processing document and print it from there.
- What do the flashing lights mean?
- 1 Insert paper.
- 2 Press the Resume Button .
- 1 Pull the paper out of either the IN tray or the OUT tray.
- 2 Press the Resume Button on the front of the printer.
- 3 If you were printing labels, make sure a label did not become unglued from the label sheet whil
- 4 If the paper jam has cleared, print your document again.
- 5 If the paper jam hasn’t cleared, open the Rear Access Door by turning the knob (counter clockwi
- 6 Pull the jammed paper out of the printer, then replace the Rear Access Door.
- 7 Print your document again.
- 1 Follow the on-screen directions for how to insert the paper.
- 2 Press the Resume Button .
- 1 Press the Power Button to turn the printer off. Then press the Power Button again to turn the p
- 2 If that doesn’t solve the problem, press the Power Button to turn the printer off.
- 3 Unplug the printer.
- 4 Plug the printer back in.
- 5 Press the Power Button to turn the printer on.
- Is there a problem with your printout? continued
- 1 Make sure the media is correctly oriented in the IN tray.
- 2 Make sure the paper guides fit snugly against the media.
- 1 Check the print cartridges status. See “Print Cartridge Status” on page 28.
- 2 If the printer is running out of ink, replace the print cartridge. See “Replacing Print Cartrid
- 1 Choose Print from the File menu.
- 2 Choose Ink Controls from the General menu.
- 3 Use the sliders to adjust ink density and ink drying time.
- 1 Review the printing instructions on page15.
- 2 Make sure that the paper length guides are snug up against the photo paper.
- 1 Go to the Paper/Type Quality dialog box. See “Paper Type/Quality” on page10.
- 2 Select HP Photo Paper as the Paper Type.
- 3 Select Best as the Quality type.
- 4 Select High Res Photo from better print resolution.
- 5 Print your document.
- 1 Go to the Paper Type/Quality dialog box. See “Paper Type/Quality” on page10.
- 2 Select Best print quality.
- The printer software won’t install, what’s wrong?
- HP Customer Care
- Troubleshooting Tips
- Supplies and Accessories
- Setup Instructions
- Using a USB Connection
- 1 Plug in the electrical power cord
- 2 Load white paper
- 3 Insert the print cartridges
- 4 Connect the USB cable
- 5 Install the printer software
- a Insert the HP Printer Software CD into your CD-ROM drive.
- b Double-click the HP Deskjet 900 Series Installer icon.
- c Follow the on-screen instructions to complete the installation. Your computer will restart when
- d After your computer restarts, the HP Deskjet Utility (Select Printer) dialog box opens.
- Using a USB Connection
- Specifications
- Legal Information
- Index
HP Deskjet 930cm Printer
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